The wallboard software is user accessible via a cms main menu addition on cms supported terminals. The wds accesses realtime and historical split or vdn data and transmits the user requested data to spectrum 4200c or other compatible manufacturers wallboards for display. My latest task is to gather requirements for a custom wallboard to integrate with uccx 8. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the future. Dashboard wallboard reporting general software forum.
I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. This data is then manipulated to meet customer requirements. To do this, you must assign a dsn, user id, and password. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical.
Administration can customize their wallboards and dashboards for supervisors and teams to show historical and realtime information from. Namely, instead of being an asp web page, its a stand alone windows executable application that connects to a remote contact center server or servers via odbc. Contact us for a demo, training and free onsite trial. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Cisco historical reporting software free download cisco. Creating odbc for wallboard or external database in uccx there are two scenarios in which we create odbc connection in case we use wallboard we create the odbc connection from the wallboard server towards the ipcc server and in this case the authentication type has to be windows authentication and not the sql authentication in. Help desk using cisco uccx cisco systems, inc introduction february 2014 2 design overview cisco unified contact center express unified ccx is an ipbased help desk solution offered by cisco systems. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Free wallboards for cisco unified contact center express. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4. Schedule demo or try it free to see how you can create unlimited number of. Also had to change the path to the css and js directories the needs to be.
Spectrums nexorce software captures real time and historical data from the uccx database tables. I have been kicking around the idea of redeveloping a wallboard for cisco uccx, that can be found free on the cisco support pages. A real time report on ccx platform that displays statistics of csqs since midnight. Once you have the scans going, check out the bandwidth monitor plugin for live viewing your 4 critical stationsnodes in actual real time and you can put one of those systems in a dashboard so you can have something with just reports all on one pane of glass. You can check my profile for some shared reports on help desk metrics, too. Realtime snapshot config to configure the unified ccx database connection to a wallboard display. Unified communications and contact center solutions. Learn about free offerings and business continuity best practices during the covid19 pandemic.
The solutions architecture also allows it to serve as a presentation layer for other systems. Cisco uccx, ucce, pcce, amazon connect wallboard for call center realtime and historical data visualisation, notifications and mobile app. The reports are seen on dashboards, lcd screens, desktops, wallboards, web based reports, email and smartphones. Along with realtime updates, we can pull the contact center historical data for your wallboard with nearrealtime updates. Cisco unified ccx historical reports user guide cisco unified ccx historical reporting administrator and developer guide. During installation of your wallboard software, you must configure your wallboard software to access the unified ccx database. Available for cisco unified contact center express uccx 8.
Cisco router devices allow three types of storing passwords in the configuration file. Wallboardfx a certified cisco uccx compatible cisco wallboard. Database schema guide for cisco unified ccx and cisco. Lets start with some of the screenshots of what the system looks like. Configure parameters under real time snapshot configuration for wallboard on the uccx server. X version, we are unable to see reports under chat, email, inbound and outbound folder. Use of historical reporting tables in wallboard queries is not supported. Nov 3, 2016 vectraview is spectrums software solution for displaying contact center content, graphically, on lcdled wallboards. We can also show the real time status of cti ports of cisco cucm in our wallboard application. Atea uaw for cisco uccx is a flexible, easy to use and scalable wallboard platform for uccx contact center.
Uplinx report tool for cisco unified communications saves you time by automatically producing customized professional reports in html, excel, csv, windows help and word format in minutes a task that otherwise takes many hours. Creating odbc for wallboard or external database in uccx. Spectrum corporation offers real time reporting for call center display on lcd screens, dashboards, desktops, web reports, email and other traditional. Wallboard is also an excellent way to communicate with your contact center staff supervisors may push text messages to inform agents about important events and changes. Create an odbc connection to connect to cisco uccx server. The underlying technology does not really matter since our specialists are able to create reports on almost any platform. The rss feeds are a free service and cisco currently supports rss version 2.
Comstice wallboard realtime and historical data visualisation. The abandoned call detail activity report in uccx historical reports only lists the calls that we not answered by agents, and doesnt list the calls that were hung up. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. By collaborating with the cisco uc community, our mission is to create the most powerful and complete analytics solution possible with a personalized level of service to all enterprisespartners worldwide. When you go to reports stock reports unified historical reporting, we see the folders for chat,email, inbound and outbound reports but there are no reports under these folders. Uccx wallboard development part 3 adventures of a voice.
Use the realtime snapshot writing configuration for wallboard web page to enable the system to write data to the wallboard system. Adventures of a voice monkey my adventures in the world of cisco uc. Copy free wallboard for uccx to iis default website. Wallboard application for cisco ucc express ccinfo. Uccx engine uccx database uccx failover 3rd party integration. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop. A historical report on ccx platform that provides day wise consolidated stats on custom variable and csq. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. Cisco finesse unified reporting software for contact center. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Install the informix database drivers on a windows server. If reports from the standard reporting packages that come with cisco contact center do not meet your requirements, consider having custom reports created. Or navigate to tools database control center replication servers and you will likely be greeted with this happy little declaration in case you cant read the message below.
Set the passwords for wallboard user and historical reporting user on the uccx server. Wed like to run a report that lists all the calls that were missed today. Variphy is the preferred analytics platform for cisco collaboration. Expertflow dashboardwallboard for cisco contact centers uccx. Go to uccx serviceability tools control center network services and see if the cisco unified ccx database is showing as out of service for either node. Cisco historical reporting software cisco password decryptor v. This unique strength is what puts spectrum ahead of others in the contact center reporting arena. Installing a unified communications application on.
Wallboardfx is a easy to use cisco contact center wallboard for uccx. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events. Most of wallboardsdashboards for cisco uccx ucce are developed by 3rd party software vendors, most of them are cisco solution partners. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard. As an active member of the cisco developer network, inova solutions supports cisco direct sales, value added resellers vars and end users with extended reporting of realtime contact center metrics that complement cisco contact center platforms. They are showing up on reports that are ran in unified intelligence. Help desk using cisco uccx cisco systems, inc fliphtml5. I success link the informix but when i open web i keep face this error. Cisco unified contact center express administration guide.
Do you really need to talk to the it guys to modify a wallboard. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. I downloaded the uccx historical reporting application and installed which looked like it had completed successfully, however, when i launch it, a dialog box uccx historical reporting tool installation cisco. The call analytics tool is a cti reporting and real time monitoring engine and it is an ideal tool when cms is not in. A new free uccx wallboard is born on to the good stuff, a description of this free to use cisco call center wallboard. R8 wds software has the ability to access cms split. Inova maintains certified connections with the cisco unified contact center express unified ccx and unified contact center. This should allow us to call these people back asap. Cisco team wallboards and dashboards inova solutions.
Cisco unified ccx administration guide, release 10. Historical reporting to perform historical reporting tasks, including configuring the database server, synchronizing data, configuring users, installing client software, and purging your database. Dubai airport free zone, office 120, building 4a, dubai, uae. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface. Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Call analytics tool is a server program that monitors avaya vdns, acd hunt groups and extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The unified ccx system includes software components called. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes.
Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of. You need to know that historical reporting user under the tools menu in uccx is not related with standard plugin came with uccx cisco unified ccx historical reports, so im confirming that the change of password will not affect the standard functionality in the historical program plugin cisco unified ccx historical reports. Report tool for cisco unified communications uplinx software. There are a number available, including a nice one from tenox, as well as the free of charge wallboard 2. Installing cucm and cuc licenses using prime licen. Any ideas on what we need to do to get the new people to show up. Wallboardfx cisco uccx wallboard uccx dashboard download free trial. There are several different wallboard applications for cisco ipccuccx, this one however has a number of unique features. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt. See more ideas about spectrum, dashboards and dashboard reports. Reset the wallboard user and the historical reporting user password to anything you like we will use these later on. We have new users that are not showing up on our wallboard system. Cisco unified contact center express administration and. Tailor to show you how your call center statistics are performing over.
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